We’re Very User Friendly
The Gold Coast is gaining a reputation as one of the most inclusive cities in Australia and is a preferred destination for travellers with accessibility needs. From our airport to accommodation, shopping centres, public parks and beaches, we’re proud of the significant progress we’ve made. We’re working to ensure there are more opportunities for people of all abilities to experience a range of accessible and inclusive events, entertainment, natural areas, tourism experiences and local sports and recreational activities in our city.
Experience Gold Coast continues to work closely with various levels of government, community partners, our suppliers and other agencies to create a city where everyone’s included. And crucially, the City of Gold Coast partners with people who have lived experience of disability to inform the development of more inclusive activities, venues and initiatives.
City of Gold Coast Accessible Visitor Guide
Information about accessibility is important when you’re looking for great travel experiences providing useful information. The City of Gold Coast and Experience Gold Coast have partnered to produce the ‘Gold Coast Accessible Visitor Guide’.
We hope it covers what you need to plan, book and travel with confidence, and we hope you’ll find it useful for your stay.
Featured Experiences
There's a number of local businesses turning travel and experiences into something special for everyone.
Take a peek at some of the gems handpicked by Experience Gold Coast
HOTA - Home of the Arts for all
HOTA - Home of the Arts for all
iFLY
Flying is limitless and inclusive.
iFLY
ULTIQA Signature on Broadbeach
ULTIQA Signature on Broadbeach
Frequently Asked Accessibility Questions
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What accessible accommodation is available for tourists on the Gold Coast?Accessible accommodation on the Gold Coast is plentiful and caters to a wide variety of needs to ensure all travelers can enjoy a comfortable and memorable stay.
The Gold Coast is known for its commitment to inclusivity and accessibility, offering an extensive range of accommodation options designed specifically for those with different accessibility needs. Whether you're looking for luxury resorts, self-contained apartments, or budget-friendly hotels, there is something to suit every traveler's preferences and requirements.
These accommodation options have a range of features aimed at making your stay as comfortable as possible. You can expect features such as wheelchair-friendly layouts, accessible bathrooms with handrails, lowered counters and amenities, visually-enhanced signage, hearing loop systems, and much more. Some venues even offer specialised equipment hire and have staff trained in catering to specific needs.
However, as each individual's needs may vary, it is always recommended to contact the accommodation providers directly to ensure they can cater to your specific requirements.
To explore the diverse range of accessible accommodation options on the Gold Coast, please visit our dedicated accessible accommodation page. This comprehensive resource provides information about various accommodations that have indicated they cater to different accessibility needs. -
Are there any accessible beaches on the Gold Coast for wheelchair users or those with mobility impairments?
Yes, there are several accessible beaches on the Gold Coast for wheelchair users and those with mobility impairments. The City of Gold Coast has partnered with local surf life saving clubs and community organisations to provide beach wheelchairs and beach matting at various locations, free of charge.
Here are a few examples:
Broadbeach - Kurrawa Surf Life Saving Club: Offers a Sandcruiser beach wheelchair available from 10am to 2pm, Monday to Friday, all year. The club also provides a beach wheelchair accessible beach shower and a Changing Places toilet with dual transfer toilet, height adjustable change bench, shower and ceiling tracking hoist.
Burleigh - Burleigh Heads Mowbray Park Surf Life Saving Club: Provides beach matting and beach wheelchairs (Hippocampe, Waterwheels) from 9am to 4pm on Saturdays, from September to May. The club also has standard accessible toilets, a beach wheelchair accessible beach shower, and a Changing Places toilet with similar facilities as mentioned above.
Broadwater Parklands swimming lagoon in Southport: Offers permanent beach matting and standard accessible toilets, along with a Changing Places toilet.
Please note that to access some of these facilities, you may need a Master Locksmiths Access Key (MLAK). The clubs usually have a key available for loan, or you can apply for one.
For more detailed information, please visit the City of Gold Coast's page on Beach Wheelchairs & Matting. -
Are the local public transport options on the Gold Coast accessible for people with disabilities?Yes, the Gold Coast is committed to providing accessible public transport options for people with disabilities. This includes buses, trams, ferries, and taxis that cater to various needs. However, as the specific services may vary, we encourage you to check with the individual service providers to ensure they meet your unique requirements. For more detailed information on the accessible public transport options on the Gold Coast, please visit our dedicated page on accessible public transport on the Gold Coast. Enjoy your visit to the Gold Coast with the assurance of convenient and inclusive transport services.
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How accessible are the shopping centres and markets on the Gold Coast?Shopping centres and markets on the Gold Coast, including notable destinations such as Pacific Fair and Harbour Town Premium Outlets, are designed to be accessible for everyone. Each location has made efforts to ensure people of all abilities can navigate their spaces with ease, allowing all visitors to enjoy the shopping experience.
These venues typically feature wide, flat paths for easy navigation, wheelchair-accessible entrances and exits, accessible restrooms, and plenty of seating areas. Many also offer accessible parking spaces close to the entrance.
However, as accessibility features can vary, it is advisable to contact the shopping centre or market directly or visit their website for specific information regarding their accessibility accommodations. -
Are service animals allowed in tourist attractions and hotels on the Gold Coast?Yes, service animals are allowed in tourist attractions and hotels on the Gold Coast. These establishments understand the importance of service animals in assisting individuals with disabilities, and thus, typically allow them in all public areas.
However, policies can vary between different venues, so it's recommended to check directly with the specific attraction or hotel in advance to understand their service animal policies and any procedures they may have in place.
The Gold Coast aims to be an inclusive and welcoming destination for all visitors, including those accompanied by service animals. -
Are there any accessible parks, playgrounds and toilets on the Gold Coast?Yes, the Gold Coast is home to numerous parks that are accessible for people with disabilities. The City of Gold Coast is committed to ensuring that their places and spaces are accessible for everyone, and they are continually working to improve accessibility within their parks.
Many parks on the Gold Coast feature facilities such as fenced playgrounds, accessible toilets, and Liberty Swings, which are specially designed for children with disabilities and special needs. Some parks also offer vehicle access to assist people with limited mobility to access facilities including toilets and picnic areas.
In addition, there are parks that back onto beautiful Gold Coast beaches, many of which have accessible features, such as connecting pathways, level viewing platforms, and access ramps down to the sand.
For more detailed information on accessible parks on the Gold Coast, please visit the City of Gold Coast's page on Accessible Parks. -
Is there an accessibility guide or map for tourists on the Gold Coast?
Yes, the Gold Coast provides mobility maps that offer accessibility information to assist both residents and visitors in planning their stay and moving around the city safely. These maps include information such as the location of accessible toilets, change facilities, accessible car parking spaces, pathway gradients, location of kerb ramps, and key buildings and services. Transport information for light rail stations, bus stops, and bus routes is also featured.
The maps are available for free in both printed and electronic versions. They cover several key areas of the Gold Coast, including Broadbeach, Burleigh Heads, Southport CBD & Broadwater Parklands, and Surfers Paradise.
For more detailed information and to access these maps, please visit the City of Gold Coast's page on Mobility Maps. -
How do Gold Coast's major attractions like theme parks cater to people with cognitive disabilities?Major attractions and theme parks on the Gold Coast are committed to offering an enjoyable and inclusive experience for visitors with cognitive disabilities. Many of these establishments offer features such as quiet rooms for those who may need a break from the sensory stimulation, sensory guides to assist guests in planning their visit, and comprehensive accessibility guides for all rides and attractions.
These guides often provide detailed information about the experience, including sensory factors like lighting and noise levels, to help visitors decide which attractions are most suitable for them.
However, as accessibility provisions may vary from park to park, it is highly recommended to visit the accessibility section on the websites of the individual theme parks and attractions you plan to visit. There, you can find specific information about their accommodations and services for guests with cognitive disabilities. -
What resources or equipment rental services are available on the Gold Coast for people with mobility issues?
The Gold Coast offers a range of resources and rental services for individuals with mobility issues, ensuring everyone can navigate the city comfortably and conveniently.
Several companies provide mobility aids and equipment for hire, including but not limited to wheelchairs, scooters, walkers, and other assistive devices. Some of these companies are:
Australian Red Cross
Scooterland Mobility
Mobility Ease
Elan Medical SuppliesEach of these services strives to accommodate a wide range of mobility needs, with various types of equipment available to suit different preferences and requirements.
It is recommended to contact these service providers directly or visit their websites to explore their offerings and choose the service that best meets your needs. They can provide further details about their range of equipment, rental terms, delivery options, and more. -
Where can I find more information about accessibility and tourism on the Gold Coast?For information about accessibility and tourism on the Gold Coast, Destination Gold Coast is an excellent starting point. As the destination marketing organisation for the Gold Coast, we aim to provide relevant, up-to-date information and represent hundreds of individual operators.
However, for specifics regarding accessibility experiences or accommodations, it's best to directly contact the individual businesses you're interested in. They can provide detailed information about their accessibility features, allowing you to plan your visit effectively.
In addition to this, there are several tour providers and travel agents who specialise in assisting people with disabilities with their travel plans. Companies such as GetAboutAble and Amplify Accessible Travel Specialists, some of which can support participants that have the relevant NDIS funding, who offer tailored services to ensure a comfortable and enjoyable travel experience.
Everyone's
Public Transport
Learn more about getting around the Gold Coast
Explore Gold Coast's gems with ease on public transport: buses, trains, light rail, and HOPO ferry, ensuring accessibility for all.
Resources
GUIDES & MAPS
Accessibility audio guides
Are you planning a trip to the Gold Coast? Explore our Discover Gold Coast Audio Guides tailored for visually impaired travelers. Learn about our sun-drenched beaches, ancient rainforests, thrilling theme parks, and rich culture. With first-class public facilities and an extensive and accessible public transport system, paired with renowned hospitality and an accommodating nature, the Gold Coast warmly welcomes everyone to experience its inclusive charm.
Discover our audio guides below.
