TERMS AND CONDITIONS

1. Information on how to enter and the prize form part of these Terms and Conditions. Participation in this promotion is deemed acceptance of these Terms and Conditions.

2. Entry is only open to NSW, VIC, SA & New Zealand residents aged 18 years or over.

 

3. Employees (and their immediate families) of the Promoter and agencies associated with this promotion are ineligible to enter. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child whether natural or by adoption, parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.

4. Promotion commences on 15 October 2026 and ends at 11:59pm AEDT on 15 November 2026 (“Promotional Period”).

5. To enter, entrants must complete the following steps, during the Promotional Period:

a. Visit https://experiencegoldcoast.com/win-a-5000-gold-coast-holiday;

b. Follow the prompts to the promotion entry page;

c. Input the requested details such as first name, last name, email address, mobile phone number, date of birth and postcode; 

d. Opt In to receive marketing communications from the Promoter; and then

e. Submit the fully completed entry form.

 

6. Only one (1) entry is permitted per person.

7. The Promoter reserves the right, at any time, to verify the validity of entries and entrants including an entrant’s identity, age and place of residence and reserves the right, in its sole discretion, to disqualify any individual who the Promoter has reason to believe has breached any of these Terms and Conditions, tampered with the entry process or engaged in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the promotion. Errors and omissions may be accepted at the Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoter's legal rights to recover damages or other compensation from such an offender are reserved.

8. Incomplete, indecipherable or illegible entries will be deemed invalid.

9. If there is a dispute as to the identity of an entrant, the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant.

10. The draw will take place at Anisimoff Legal, L3/162 Collins Street, Melbourne VIC 3000 on 17 November 2026 at 12:00pm AEDT. The Promoter may draw additional reserve entries and record them in order in case an invalid entry or ineligible entrant is drawn. The winner will be notified by telephone and in writing by email within five (5) days of the draw. The winner’s name (initial, surname and postcode) will be published online at https://experiencegoldcoast.com/win-a-5000-gold-coast-holiday within three (3) business days of the winner being announced.

11. The Promoter’s decision is final and no correspondence will be entered into.

12. The first valid entry drawn will win a holiday package for the Gold Coast, valued at  $5,008 depending on date and point of departure, the prize includes the following:

• 1x Webjet Voucher (AU + NZ) valued at $1400;
• 1x JW Marriott Gold Coast accommodation voucher valued at $1000;
• 1x Experience Oz Voucher valued at $850;
• 1x The Langham GC Chuan Spa Voucher valued at $600
• 1x Hot Air Ballooning Voucher valued at $658; and
• 1x Gennari Group Dining Voucher valued at $500.

13. For clarity, prize must be taken as is. Any ancillary costs associated with redeeming any vouchers are not included. Any unused balance of any vouchers will not be awarded as cash. Redemption of any vouchers is subject to any terms and conditions of the issuer including those specified on the vouchers itself.

14. Prize is subject to the standard terms and conditions of individual service providers and is subject to availability at all times including blackout periods. Winner may be required to present their credit card at time of accommodation check in. The Promoter takes no responsibility if any activity is not available at any given time.

15. Subject to the unclaimed prize draw clause, if for any reason the winner does not take the prize or an element of the prize at the time stipulated by the Promoter, then the prize or that element of the prize will be forfeited and will not be redeemable for cash.

16. If the prize (or part of the prize) is unavailable, the Promoter, in its discretion, reserves the right to substitute the prize (or that part of the prize) with a prize to the equal value and/or specification, subject to any written directions from a regulatory authority.

17. In the event of war, terrorism, state of emergency, pandemic or any other kind of disaster or unforeseeable event beyond the reasonable control of the Promoter, the Promoter reserves the right to cancel, terminate, modify or suspend the promotion or suspend, substitute or modify a prize, subject to any written directions from a relevant regulatory authority.

18. Total prize pool value is $5,008. Prize, including any unused portion of the prize, is not transferable or exchangeable and cannot be taken as cash or re-sold, unless otherwise specified.

19. A draw for the prize, if unclaimed, may take place on 16 December 2026 the same time and place as the original draw, subject to any directions from a regulatory authority. The winner, if any, will be notified by telephone and in writing by email within five (5) days of the draw and their name (initial, surname and postcode) will be published online at https://experiencegoldcoast.com/win-a-5000-gold-coast-holiday within three (3) business days of the winner being drawn.

20. The prize/s must be claimed by 15 December 2026 (for the original winner) and 8 January 2027 (for the winner of the unclaimed prize draw, if any).  

21. Entrants consent to the Promoter using their name, likeness, image and/or voice in the event they are a winner including photograph, film and/or recording of the same in any media for an unlimited period without remuneration for the purpose of promoting this promotion including any outcome, and promoting any products manufactured, distributed and/or supplied by the Promoter.

22. If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical difficulties, unauthorised intervention or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law to disqualify any entrant; or to modify, suspend, terminate or cancel the promotion, as appropriate.

23. Any cost associated with accessing the promotional website is the entrant’s responsibility and is dependent on the Internet service provider used.

24. The use of any automated entry software or any other mechanical or electronic means that allows an entrant to automatically enter repeatedly is prohibited and will render all entries submitted by that entrant invalid.

25. Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act (Cth), as well as any other implied warranties under the ASIC Act (Cth) or similar consumer protection laws in the States and Territories of Australia or any statutory consumer guarantees as provided under consumer protection laws in New Zealand (“Non-Excludable Guarantees”). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter, including its respective officers, employees and agents, excludes all liability including negligence, for any personal injury; or any loss or damage including loss of opportunity; whether direct, indirect, special or consequential, arising in any way out of the promotion.

26. Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter, including its respective officers, employees and agents, is not responsible for and excludes all liability including negligence, for any personal injury; or any loss or damage including loss of opportunity; whether direct, indirect, special or consequential, arising in any way out of: (a) any technical difficulties or equipment malfunction whether or not under the Promoter’s control; (b) any theft, unauthorised access or third party interference; (c) any entry or prize claim that is late, lost, altered, damaged or misdirected whether or not after their receipt by the Promoter due to any reason beyond the reasonable control of the Promoter; (d) any variation in prize value to that stated in these Terms and Conditions; (e) if any component of the holiday package is delayed, postponed or cancelled for any reason beyond the reasonable control of the Promoter; (f) any tax liability incurred by a winner or entrant; or (g) use of the prize.

27. The Promoter collects personal information (“PI”) in order to conduct the promotion and may, for this purpose, disclose such PI to third parties, including but not limited to agents, contractors, service providers, prize suppliers and, as required, to Australian regulatory authorities. Entry is conditional on providing this PI. The Promoter will also use and handle PI as set out in its Privacy Policy, which can be viewed at https://experiencegoldcoast.com/privacy-policy. In addition to any use that may be outlined in the Promoter’s Privacy Policy, the Promoter may, for an indefinite period, unless otherwise advised, use the PI for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the entrant. The Privacy Policy also contains information about how entrants may opt out, access, update or correct their PI, how entrants may complain about a breach of the Australian Privacy Principles or any other applicable law and how those complaints will be dealt with. All entries become the property of the Promoter. The Promoter will not disclose entrant’s personal information to any entity outside of Australia.

28. The Promoter is Experience Gold Coast (ABN 77 633 448 094) of 301N/12 Charles Avenue, Broadbeach QLD 4218, telephone 1300 010 342 (“Promoter”).