LOVE GC CARDS FREQUENTLY ASKED QUESTIONS

LOVE GC Cards can be purchased through www.lovegccards.com. 

All cards are now sold out.

Unfortunately all LOVE GC Cards are now sold out and will not be restocked.

To be eligible, you must:

- Be at least 18 years old.

- Be an Australian resident with an Australian mobile number.

There are 50,000 LOVE GC Cards available, which can be purchased from 9:00 am AEST on Monday, 31st March 2025, until sold out. Once all cards are allocated, no further purchases of the LOVE GC Card will be available.

No, purchases are limited to one card per mobile number.

The LOVE GC Card costs $50 plus transaction fees. In return, you will receive a prepaid Mastercard loaded with $100 to spend at participating businesses.

A fee of 1.75% plus $0.30 applies per transaction when purchasing a LOVE GC Card.

When using the card at participating businesses, standard merchant transaction fees may apply, which will be deducted from the LOVE GC Card.

If you attempt to use the card at a non-participating business, a failed transaction fee of $0.10 will be charged per unsuccessful attempt.

You must provide:

- Full name

- Phone number

- Email address

- Billing address

- Payment details

Please double-check your information before completing your purchase, as we are unable to make changes once the transaction is processed. If your mobile number is incorrect, you will not receive the card.

If your email address or mobile number has been entered incorrectly, unfortunately, we are unable to make any changes. Please ensure your details are accurate before purchasing a LOVE GC Card.

As outlined in our terms and conditions, any refunds on Card transactions are subject to the policy of the specific merchant. Refunds may be in the form of a credit to the Card or in-store credit. If the Card expires or is revoked before you have spent any funds resulting from a refund, then you will have no access to those funds. 
 
We have no obligation to replace or refund value for misused, lost, stolen or damaged Cards except where we have breached any condition or warranty implied under consumer protection legislation that cannot be excluded in these terms and conditions (for example, warranties as to the exercise of due care and skill in providing services and as to fitness for purpose of materials we provide). 
 
In some rare scenarios, there has been some technical issues faced by specific users due their devices not being compatible. We are looking at cases individually to better determined a solution to them  
 
For your case to be considered, we need you to complete the Request Refund Form.
 
The refund team will review your request and process the refunds when appropriate.  
 
If successful, you will receive notification by email - Please allow at least 48 hours for your case to be determined. After that, your bank may require around 5-7 business days for funds to be returned to your account. 

Purchases are limited to one Card per person, based on phone number and email addresses. You are welcome to gift this to another person, but will need to provide their phone number so they receive the activation SMS.

After purchasing, you’ll receive:

- An instant confirmation email confirming your order

- If your details and payment are confirmed, you will receive a text message to the mobile number you provided as soon as possible from EML Payment Solutions Limited with instructions to download the card via the Get My eCard app.

- If your order is declined for any reason, you will be notified via email.

- Once the card is activated, you can also add it to your digital wallet or continue use in the app.

If you haven’t received your activation SMS within 24 hours, please contact our customer service team at lovegc@experiencegoldcoast.com

You’ll receive an SMS as soon as possible with activation instructions via the Get My eCard app. Follow the steps in the app using the same mobile number and email used for purchase.

Orders are processed within the hours of 7am - 7pm. Please allow a longer time for the SMS to be received if you purchased a LOVE GC Card outside of this time frame. If you haven’t received your activation SMS within 24 hours, please contact our customer service team at lovegc@experiencegoldcoast.com.

You can spend your LOVE GC Card on deals listed on lovegcdeals.com from participating Gold Coast accommodation, dining, experience and attraction providers. View the list of participating businesses HERE.

Attempting to use it at a non-participating business will result in a declined transaction and a $0.10 failed transaction fee from the balance of your card. LOVE GC Cards are only valid to use on deals listed on lovegcdeals.com.

The LOVE GC Card functions like a debit card but can only be used at selected businesses:

- In-store: Use it via EFTPOS machine
- Online: Enter card details at checkout with participating businesses.

Visit www.lovegcdeals.com to browse available accommodation, experience, and dining deals. A reminder that deals which have limited availability may sell out and so please check the website before using your card.

Open your 'Get My eCard' app, click on your card to see the card number and expiry, click on the card again to flip it and find the CVV. See this handy video HERE. 

Yes, you can use the card at multiple participating businesses until the full $100 balance is spent.

For transactions over $100, contact the participating business directly to confirm the best payment method as processes may vary.

Card transaction activity and balance information can be found by accessing your account via the EML Get My Egift Card app.

No, the card cannot be used to withdraw cash from ATMs or financial institutions.

No, the LOVE GC Card is non-reloadable.

If you have an unpaid reservation at a participating business, you can use your LOVE GC Card to complete the payment. However, if the booking has already been paid for, the card cannot be applied retroactively.

Explore the latest LOVE GC Deals here: www.lovegcdeals.com

Log onto the app to check the card balance. Also visit lovegcdeals.com and confirm that the business is part of the Love GC Card program.

If you are still having issues, please contact Customer Services by emailing lovegc@experiencegoldcoast.com.

You can continue using the card until the full balance is spent. Any remaining balance after expiry will be forfeited.

LOVE GC Cards are valid for three years from the date of purchase. Once expired, any remaining balance is forfeited.

However, the LOVE GC deals are subject to the individual terms and conditions set by the participating business, and we strongly recommend purchasing the deal while it’s available.

Refunds are subject to the policy of the participating merchant. If a refund is granted, it will be returned to your LOVE GC Card and can be used at any participating business.

You will be subject to the participating business and need to contact them directly regarding their refund policy. If the business has agreed to a refund, the refunded amount must be refunded to the LOVE GC Card that was used to make the original payment with.

Once you have made a transaction using your LOVE GC Card, confirmation will follow the select merchants usual booking process. If you have any questions regarding your confirmed booking, please reach out to the business directly.

The LOVE GC Card can only be used at approved businesses. Attempting to use it at a non-participating business will result in a declined transaction and a $0.10 failed transaction fee.

To avoid this, check the list of participating businesses before making a purchase.

Deals are subject to the terms and conditions set by participating businesses and may only be available for a limited time. To secure the best deals, we recommend using your LOVE GC Card as soon as possible. To see the list of deals, visit www.lovegcdeals.com

No, the LOVE GC Card can only be used at participating businesses within the Gold Coast. If you attempt to use it outside the Gold Coast or at a non-participating business, a failed transaction fee of $0.10 will be applied to the balance of your LOVE GC Card.

For questions relating to LOVE GC Card purchases, please email lovegc@experiencegoldcoast.com. For questions relating to LOVE GC Deal bookings, please contact the participating business directly as processes may differ.

Customer service operational hours will be between:

- Monday 31st March- 9am – 7pm

- Tuesday 1st April – 7am – 7pm

- Wednesday 2nd April – 7am – 5pm

If you need assistance outside these hours, please email lovegc@experiencegoldcoast.com, and we’ll get back to you as soon as possible.

The full terms and conditions can be found at https://experiencegoldcoast.com/love-gc-terms-and-conditions