EMERGENCY AND SUPPORT CONTACTS

POLICE LINK

Report non-urgent police matters.

Available 24/7.

Phone: 13 14 44
Website: Submit your report online
Crime Stoppers

CRIME STOPPERS

Report non-urgent crime and suspicious activity anonymously.

Available 24/7.

Phone: 1800 333 000
Website: Submit your report online

HOON HOTLINE

Report dangerous driving including hooning.

Available 24/7.

Phone: 13 46 66
Website: Submit your report online

13 HEALTH

Telephone health advice.

Available 24/7.

Phone: 13 43 25 84
Website: 13Health

POISONS INFORMATION CENTRE

Provides public and health professionals with clinical information and advice to assist in the management of poisonings and suspected poisonings.

Available 24/7.

Phone: 13 11 26
Website: Queensland Poisons Information Centre

CITY OF GOLD COAST PUBLICLY ACCESSIBLE DEFIBRILLATOR LOCATIONS

cityofgoldcoast.com.au/defibs

LIFELINE

Support for anyone having a personal crisis, contemplating suicide or caring for someone in crisis.

Available 24/7.

Phone: 13 11 14 or SMS 0477 131 114
Website: Lifeline, including online chat 

 

SUICIDE CALL BACK SERVICE

Support for anyone thinking about suicide.

Available 24/7.

Phone: 1300 659 467
Website: Suicide Call Back Service, including online chat

 

1300 MH CALL

Mental health support in the Gold Coast. Provides advice and information in a mental health emergency or crisis.

Available 24/7.

Phone: 1300 642 255
Website: 1300 MH CALL

 

Beyond Blue

Mental health phone and webchat support, counselling, information and advice.

Available 24/7.

Phone: 1300 224 636
Website: Beyond Blue, including online chat

 

MEDICARE MENTAL HEALTH

Support to access mental health and wellbeing services.

Available Monday to Friday, 8:30am to 5pm.

Phone: 1800 595 212
Website: Medicare Mental Health

NATIONAL DISABILITY INSURANCE SCHEME (NDIS)

Funding for eligible people with a disability and connecting to services in their community.

Available Monday to Friday, 8am to 8pm.

Phone: 1800 800 110
Website: NDIS

QUEENSLAND ADVOCACY FOR INCLUSION

Advocacy for people with disability.

Available Monday to Friday, 8:30am to 4:30pm.

Phone: 07 3844 4200
Website: Queensland Advocacy for Inclusion

DISABILITY GETAWAY

Information and referrals for disability advocacy, health, housing, income and employment, transport and everyday living.

Available Monday to Friday, 8am to 8pm.

Phone: 1800 643 787
Website: Disability Gateway

THE NATIONAL DISABILITY ABUSE AND NEGLECT HOTLINE

Free and confidential service for reporting abuse and neglect of people with a disability.

Available 7 days, 8am to 8pm.

Phone: 1800 880 052

CITY OF GOLD COAST DISASTER HOTLINE

Activated during declared emergencies.

Phone: 1800 606 000
Website: City Dashboard

STATE EMERGENCY SERVICES

Assistance with non-life-threatening emergency situations during floods, storms and other disasters.

Available 24/7.

Phone: 13 25 00
Website: SES Queensland – assistance can be requested online

RURAL FIRE SERVICE

Volunteers providing hazard prevention, bushfire response and community education services.

Not staffed 24/7. If outside operating hours, leave voicemail for return call.

Phone: 07 5587 4101
Website: Queensland Rural Fire Service

DVCONNECT WOMENSLINE

Support for women and their children experiencing domestic and family violence.

If you identify as non-binary or gender fluid, you can call the helpline you feel most comfortable calling (Womensline or Mensline below).

Available 24/7.

Phone: 1800 811 811
Website: DVConnect 

DVCONNECT MENSLINE

Support for men who are experiencing, or using, domestic and family violence.

If you identify as non-binary or gender fluid, you can call the helpline you feel most comfortable calling (Womensline above or Mensline).

Available 7 days, 9am to midnight.

Phone: 1800 600 636
Website: DVConnect

DVCONNECT SEXUAL ASSAULT HELPLINE

Support for anyone who has been impacted, or knows someone who has been impacted, by sexual assault.

Available 7 days, 7:30am to 11:30pm.

Phone: 1800 010 120
Website: DVConnect

DOMESTIC VIOLENCE PREVENTION CENTRE GOLD COAST

Counselling, support, programs, information and referral for those experiencing or using domestic and family violence in the Gold Coast.

Available Monday to Friday, 9am to 4:30pm.

Phone: 07 5532 9000 or 07 5591 4222
Website: Domestic Violence Prevention Centre

SARA (SUPPORT ASSESSMENT REFERRAL ADVOCACY

Domestic and family violence service for women from a culturally and linguistically diverse (CALD) background in the Gold Coast providing crisis response, counselling and advocacy.

Available Monday to Friday, 9am to 5pm.

Phone: 0405 065 544
Website: SARA

GOLD COAST CENTRE AGAINST SEXUAL VIOLENCE

Counselling, information and advocacy support for those who have experienced sexual violence.

Available Monday to Friday, 9am to 5pm.

Phone: 07 5591 1164
Website: Gold Coast Centre Against Sexual Violence inc. 

1800RESPECT

National domestic, family and sexual violence counselling, information and support service.

Available 24/7.

Phone: 1800 737 732 or SMS 'HELLO' to 0458 737 732
Website: 1800RESPECT, including online chat.

GOLD COAST HEALTH ALCOHOL & OTHER DRUGS SERVICE (AODS)

Support for people affected by drug and alcohol issues.

Available Monday to Friday, 8am to 4:30pm. Located in the Southport Health Precinct and Coolangatta Medical Centre.

Phone: 07 5687 9119 (Southport) or 07 5525 5701 (Coolangatta)
Website: Gold Coast AODS

ALCOHOL AND DRUG INFORMATION CENTRE (ADIS)

Support for people with alcohol and other drug concerns, their family and health professionals. Available 24/7.

Phone: 1800 177 833
Website: ADIS, including online chat

CLEAN NEEDLE HELPLINE

Information on accessing clean needles and syringes and disposing of them safely.

Available 24/7.

Phone: 1800 633 353
Website: Clean Needle and Syringe Program

QUITLINE (SMOKING)

Provides advice and assistance to quit smoking.

Available Monday to Friday, 8am to 9pm; Saturday and Sunday, 8:30am to 5pm.

Phone: 13 78 48
Website: Quit HQ 

LIVES LIVED WELL

Support for people impacted by alcohol or drugs, or problems with mental health.

To access a service, enquire online at liveslivedwell.org.au or contact 1300 727 957. Information will be gathered about your concerns and referred to a Lives Lived Well service or program for further follow-up.

Phone: 1300 727 957
Website: Lives Lived Well

GOLD COAST HOMELESSNESS SERVICE

Accommodation and support services to people experiencing homelessness or at risk of homelessness in the Gold Coast. Emergency accommodation for those over 18yrs.

Phone: 07 5579 6060 (Monday to Friday, 9am to 3:30pm), 0498 502 167 (after hours)
Website: Uniting Care – Homelessness Shelters & Hubs

HOMELESS HOTLINE

Information and referral service for people experiencing or at risk homelessness of homelessness.

Available 24/7.

Phone: 1800 474 753
Website: Homeless Hotline

GOLD COAST HOUSING SERVICE CENTRE

For a range of housing assistance services.

Available Monday to Friday, 8:30am to 4:30pm. Office located in Robina.

Phone: 07 5645 8100
Website: Gold Coast Housing Service Centre, (Queensland Department of Housing)

13 YARN

Crisis support for Aboriginal and Torres Strait Islander people feeling overwhelmed or having difficulty coping.

Available 24/7.

Phone: 13 92 76
Website: 13YARN

ABORIGINAL AND TORRES STRAIT ISLANDER HEALTH SERVICE - GOLD COAST HEALTH

Care, programs and cultural support services for Aboriginal and Torres Strait Islander peoples accessing health services across hospitals, community health centres, residential care facilities, and mobile and outreach teams.

Available Monday to Friday, 8:30am to 4:30pm.

Phone: 07 5687 3049
Website: Gold Coast Health – Aboriginal and Torres Strait Islander Health Service – request someone to contact you by completing the online contact form

KALMUN

Three medical clinics located in the Gold Coast with access to male and female doctors, allied health services, dental services, nurses, aboriginal health workers and transport support. Also provides senior’s services, housing and cultural support and child, youth and family services.

Available Monday to Friday, 8:30am to 4:30pm.

Phone: 07 5578 3434
Website: Kalwun

ABORIGINAL AND TORRES STRAIT ISLANDER LEGAL SERVICE (ATSILS)

Legal assistance for Aboriginal and Torres Strait Islander Australians and their families.

Available 24/7.

Phone: 1800 012 255
Website: ATSILS

LEGAL AID

Free legal help about criminal, family and civil law matters for persons experiencing financial difficulties.

Available Monday to Friday, 8:30am to 4:30pm.

Phone: 1300 651 188
Website: Legal Aid Queensland

GOLD COAST COMMUNITY LEGAL CENTRE

Free legal advice, assistance, information and referrals.

Available Monday to Friday, 8:45am to 4pm. Offices located in Southport and Kirra Hill.

Phone: 07 5532 9611
Website: Gold Coast Community Legal Centre

QUEENSLAND HUMAN RIGHTS COMMISSION

Information service on human rights and responsibilities, and dispute resolution service for discrimination, human rights, sexual harassment and vilification complaints.

Available Monday to Friday, 9am to 4:30pm.

Phone: 1300 130 670
Website: Queensland Human Rights Commission

WOMEN'S LEGAL SEERVICE HELPLINE

Support for women seeking legal advice with domestic and family violence, family separation or divorce, parenting and child safety.

Available Monday to Friday, 9am to 4:30pm.

Phone: 1800 957 957
Website: Women's Legal Service Queensland 

QUEENSLAND GOVERNMENT - FAIR TRADING

Aims to deliver a fair and safe marketplace for consumers and businesses.

Available 24/7.

Phone: 13 74 68
Website: Queensland Government Office of Fair Trading

QLIFE

National peer support and referral for people wanting to talk about sexuality, identity, gender, bodies, feelings or relationships.

Available 7 days, 3pm to midnight.

Phone: 1800 184 527
Website: QLife, including online chat

RAINBOW COUNSELLING SERVICE

Support for people of diverse bodies, genders and sexualities, or those questioning their gender identity or sexual orientation, and their families and allies.

Available Monday to Friday, 8am to 8pm, and Saturday, 10am to 4pm.

Phone: 1300 364 277
Website: Rainbow Counselling Service

LGBTI LEGAL SERVICE

Free legal advice for the LGBTIQA+ community.

Available Monday to Friday, 9am to 12pm and 1pm to 4pm.

Phone: 07 3124 7160
Website: LGBTI Legal Service

TRANSLATING AND INTERPRETING SERVICE (TIS NATIONAL)

Phone interpreting for non-English speakers.

Available 24/7.

Phone: 13 14 50
Website: TIS National

MULTICULTURAL COMMUNITIES COUNCIL GOLD COAST (MCCGC)

Assists people from culturally and linguistically diverse (CALD) backgrounds connect with the local community, including accessing health and wellbeing services.

Available Monday to Friday, 9am to 5pm.

Phone: 07 5620 3900
Website: MCCGC

MULTICULTURAL FAMILIES ORGANISATION

Support for multicultural families including with settlement, domestic and family violence, training and employment, women's programs, community development, youth development and arts and cultural programs.

Available Monday to Thursday, 9am to 4pm and Friday, 9am to 2pm.

Phone: 07 5571 0381
Website: Multicultural Families Organisation 

THRIVING MULTICULTURAL COMMUNITIES (TMC)

Support in settlement, community development, training and employment initiatives for migrants. Available Monday to Friday, 8:30am to 4pm.

Phone: 07 5591 7261
Website: Thriving Multicultural Communities

QUEENSLAND TRANSCULTURAL MENTAL HEALTH CENTRE (QTMHC)

Support for people from CALD backgrounds to receive culturally responsive mental health care and support.

Available Monday to Friday, 8:30am to 4:30pm.

Phone: 07 3317 1234
Website: QTMHC

PARENTLINE

Counselling and support for parents and carers of children.

Phone line available 7 days, 6am to midnight. Online chat available 7 days, 6am to midnight.

Phone: 1300 301 300
Website: Parentline, including online chat

CHILD SAFETY SERVICES, REGIONAL INTAKE SERVICES

If concerned a child is experiencing, or is at risk of experiencing, harm. Office located in Southport.

Phone: 1300 679 849 (Monday to Friday, 9am to 5pm); 1800 177 135 (After Hours Service Centre)
Website: Department of Families, Seniors, Disability Services and Child Safety (South East Regional Intake Services)

CENTACARE FAMILY AND RELATIONSHIP SERVICES GOLD COAST

Assistance to families and children navigating a separation or relationship issues.

Available Monday, Wednesday, Friday, 8:45am to 4:30pm; Tuesday and Thursday, 8:45am to 7:30pm. Office located at 56 Davenport Street, Southport.

Phone: 07 5552 6500
Website: Centacare Gold Coast 

RED NOSE GRIEF AND LOSS

Services to assist parents and their families after the death of a child.

Phone line available 24/7. Online chat available Monday to Thursday, 7pm to 9pm.

Phone: 1300 308 307
Website: Red Nose Grief and Loss, including live online chat.

PARENTAL ANXIETY AND DEPRESSION AUSTRALIA (PANDA)

National mental health counselling for parents and families during pregnancy and in their first year of parenthood.

Available Monday to Saturday, 9am to 7:30pm.

Phone: 1300 726 306
Website: PANDA

RELATIONSHIPS AUSTRALIA

Relationship support services for individuals, families and communities.

Available Monday to Friday, 8am to 8pm and Saturday, 10am to 4pm.

Phone: 1300 364 277
Website: Relationships Australia – Queensland

SENIORS ENQUIRY LINE

Information and referral service for Queensland seniors, families, friends, grandparents and carers.

Available Monday to Friday, 9am to 5pm.

Phone: 1300 135 500
Website: Seniors Enquiry Line

MY AGED ARE

Support with accessing Australian Government funded aged care services.

Available Monday to Friday, 8am to 8pm and Saturday, 10am to 2pm.

Phone: 1800 200 422
Website: My Aged Care

ELDER ABUSE PREVENTION UNIT HELPINE

Provides information, support and referral for anyone who experiences, witnesses or suspects that an older person is being abused.

Available Monday to Friday, 9am to 5pm.

Phone: 1300 651 192
Website: Elder Abuse Prevention Unit

ELDER ABUSE PREVENTION AND SUPPORT SERVICE

Assistance for those at risk or experiencing elder abuse through individualised support and referral.

Available Monday to Friday, 8am to 8pm and Saturday, 9am to 5pm. Office located in Robina.

Phone: 1300 063 232
Website: Elder Abuse Prevention and Support Service

CARER GETAWAY EMERGENCY RESPITE

Support with accessing emergency respite if you are suddenly unable to provide care for your loved one.

Available 24/7.

Phone: 1800 422 737
Website: Carer Gateway – Emergency respite

OPEN ARMS

Leading provider of mental health assessment and counselling for Australian veterans and their families.

Available 24/7.

Phone: 1800 011 046
Website: Open Arms

RSL QUEENSLAND

Range of services to support veterans and their families including emergency financial support and accommodation.

Available Monday to Friday, 8:30am to 4:30pm.

Phone: 13 47 75
Website: RSL Queensland 

KIDS HELPINE

Support for young people aged 5 to 25yrs.

Available 24/7.

Phone: 1800 551 800
Website: Kids Helpline, including online chat

GOLD COAST YOUTH SERVICE

Support for young people experiencing homelessness or disadvantage in the Gold Coast.

Available Monday to Friday, 9am to 5pm. Office located in Miami (call before visiting).

Phone: 07 5572 0400
Website: Gold Coast Youth Service

HEADSPACE

Support for young people with mental health, physical and sexual health, alcohol and other drugs and work and study.

Office hours vary, check online for more details. Online chat available 7 days, 9am to 1am (AEDT).

Phone:
07 5509 5900 (Southport)
07 5600 1999 (Upper Coomera)
07 5589 8700 (Tweed Heads)
Website: headspace, including online chat

YHES HOUSE (YOUTH HEALTH AND EDUCATION SERVICE)

Safe, youth-friendly community hub in Southport for ages 12 to 25 years.

Available Monday to Thursday, 9am to 5pm.

Phone: 07 5528 5333
Website: YHES House

CHILD AND YOUTH MENTAL HEALTH (CYMHS) GOLD COAST HEALTH

Community and inpatient-based specialist mental health care for children and young people aged under 25 years, and their families.

Available 24/7.

Phone: 1300 642 255
Website: CYMHS

YOUTH OUTREACH - GOLD COAST PROJECT FOR HOMELESS YOUTH

Provides accommodation and support for homeless young people in the Gold Coast.

Available Monday to Friday, 8:30am to 4:30pm.

Phone: 07 5591 3746
Website: Gold Coast Project for Homeless Youth

MORE HELP CONTACTS FOR YOUNG PEOPLE

Youth Card Taplink

MENSLINE

Support for men with concerns about mental health, anger management, family violence (using and experiencing), addiction, relationship, stress and wellbeing.

Available 24/7.

Phone: 1300 789 978
Website: MensLine Australia, including online chat

WOMEN'S INFOLINK

Provides women and girls with access to information and services across Queensland.

Available Monday to Friday, 8am to 6pm.

Phone: 1800 177 577
Website: Women's Infolink

WOMEN'S HEALTH & EQUITY QUEENSLAND

Provides counselling, therapeutic groups and health services for women and gender-diverse people with experiences of violence.

Available Monday to Friday, 9am to 5pm.

Phone: 07 3216 0376
Website: Women's Health & Equity Queensland

EAVisit Supporting our communityTING DISORDERS QUEENSLAND

Support individuals living with an eating disorder, their carers, loved ones, and key support people.

Available Monday to Friday, 9am to 5pm.

Phone: 07 3844 6055
Website: Eating Disorders Queensland

BUTTERFLY FOUNDATION

Support for eating disorders and body image issues.

Available 7 days, 8am to midnight.

Phone: 1800 334 673
Website: Butterfly Foundation, including online chat

NATIONAL DEBT HELPLINE

Support for people experiencing financial difficulty or who have problems with debt.

Phone line available Monday to Friday, 9:30am to 4:30pm. Online live chat available Monday to Friday, 9am to 8pm.

Phone: 1800 007 007
Website: National Debt Helpline, including online chat

MORE GENERAL CONTACTS

Visit Supporting our community.